Same Day Courier Service Details:

Records Transfer and Records Disposal
For information regarding transfer of Federal records to the Records Center, please contact the Transfer Technician.

For information regarding disposition of Federal records at the Records Center, please contact the T&D Archives Specialist Standard Form 135, Records Transmittal and Receipt - Electronic format available in MS Word and WordPerfect versions. Please contact the Transfer Technician to obtain a copy.

Records Retrieval, Refile and Interfile Retrieval:
Reference requests are made by submitting a request form to the records center via e-mail, fax, U.S. Postal Service, commercial courier, or the Centers Information Processing System (CIPS). The reference request form-- the Electronic Reference Request Form (Available in Word and WordPerfect), the Optional Form 11 (OF-11), or an appropriate agency request form -- can be used to recall records from the records center.

When making reference requests, agencies should always furnish the transfer number, agency box number, the records center location number and the record name or number.

Routine requests will be processed within one business day of receipt.

All negative responses for records not located will be submitted to the requesting agency in the same manner the reference request was submitted to the records center. For example, if you fax a request and we are unable to locate the record (because it was previously charged out or the records locator information was incorrect, etc.), we will fax a copy of your request, indicating the reason we cannot send the requested record to you.

Options for submitting reference requests and features of each option:

• E-mail, Your Best Choice
• Fax, Why and How
• Centers Information Processing System (CIPS)
• Mail or Commercial Carrier
• Delivery of Requests to Agencies
• Emergencies

Refiles:
Refiles are records that are being returned to the NARA RCP facility to be replaced in their original location. Refiles may be specific folders or entire box(es). Refiles will be returned to their original location within five business days of receipt.

Interfiles:
Interfiles are folders or documents that the customer agency wishes to have added to records previously transferred to the Records Center. Be sure to indicate the transfer number, box number, location number and record name or number with each interfile submitted. Interfiles will be processed within 10 business days of receipt.

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Reference Requests Options
E-mail, if you would like to:

• Ensure fast and accurate submission of your reference request
• Maintain an electronic record of request history
• Know the status of the requested record within 1 business day

E-mail a request for an electronic request form to Waltham.Reference@nara.gov, specifying whether you want MS Word or WordPerfect format. We will send you a request form with instructions for its use. Once you have completed Sections I and III, e-mail it back as an attachment to Waltham.Reference@nara.gov.

Fax:
Agencies may fax requests to the records center at 781-663-0155. The form used may be a printed version of the Boston Reference Request Form, the OF-11 or an appropriate agency request form.

Mail or Commercial Carrier:
You may request records through the mail (U.S. Postal Service) or commercial carrier (United Parcel Service (UPS), FedEx, etc). Use a separate OF-11 or appropriate agency request form for each record or box requested.

Delivery of Requests to Agencies:
U.S. Postal Service and/or UPS are the standard methods of delivering requested records. Agencies requesting to have records delivered by overnight express carrier (such as FedEx) must provide an account number. For metropolitan Boston customers, we offer pick-up and delivery services at competitive rates. For more information please contact the Metro-Courier Services Coordinator.

Emergencies:
Emergency situations are those which require same day pick-up by the agency or use of overnight express carrier. When employing this method, agencies must provide the name of the overnight express carrier along with a billing account number, or the name of the agency's messenger who will be picking up the file and approximate time of pick-up in the "Remarks" section of the OF-11. Messengers will be required to provide photo ID and agency affiliation when arriving at the records center to pick up requested records.
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Metro-Courier Service
Cost-Effective Metro Courier service is often less expensive than commercial carriers. Metro Courier service is available to customers within a 100 mile radius of the Records Center.

Our new van can hold 130 boxes! A per box fee of $1.50 will be charged for each box over 100.
For more information or to schedule a pick-up or delivery, please contact the Metro-Courier Services Coordinator.

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Leading companies and across the nation rely on us for the secure and timely handling of all their courier transportation needs. Our dispatch and customer service staff has over 90 years experience in the transportation business.