FAQs

How do I register for World Courier Ground WorldTrak™ Online?

Please contact your local customer service office for a log in and password.

How can I get a World Courier Ground Account Number?

At the present time, we are unable to set up new accounts online. Contact your local customer service office for more information.

 

What if I forgot my Password?

Click on the Forgot Your Password link on the World Courier Ground WorldTrak Online login screen. Enter your user ID and your registered email address. Once you enter the correct information we will email your password.

How do I change my Password?

Setup takes only a few seconds.

Can I change My World Courier Ground user ID?

Yes, contact your local customer service office to change your log in name.

Can there be more than one World Courier Ground WorldTrak Online user per World Courier Ground Account Number?

Yes. Each user must register with an individual World Courier Ground WorldTrak Online user ID and password.

How do I change my user information such as account number, address, or phone?

Contact your local customer service office for assistance.

 

What local information does World Courier Ground capture and upload?

We capture no data about your configuration or hardware.

Where does the software store my data?

Data resides on World Courier Ground servers.

How do I prevent ex-employees from using my company's account number?

It is your company's responsibility to entrust the usage of your account number to those individuals you feel will use it properly. World Courier Ground is not responsible for unauthorized use of account numbers. If you experience any problems in this regard, please contact us to discuss potential solutions.

How do I know that World Courier Ground protects electronically transferred information about my shipments?

World Courier Ground draws on electronically acquired information for internal business use only. At no time will we sell or trade your information to anyone. At World Courier Ground, we are as committed to securing the information about your shipments and protecting your privacy as we are to delivering your packages and envelopes safely and reliably.