ISO 9001

The quality administration systems of

World Courier Ground, Inc.

have been assessed and approved by
QMS Quality Management Systems Limited
to the following quality administration systems
standards and guidelines:

BS EN ISO 9001 : 2000
ISO Certificate Number (USA 7888)

ISO 9001 registration is a way to prove to other companies, customers and potential customers that a qualified auditor has examined WCG quality systems and has found that they meet widely accepted international standards.

Clients are assured that WCG will thoroughly document the way we conduct our business and will operate the way we say we will. Compliance is measured through monthly audits.
 

• Hiring procedures are followed and employees and contractors screening are completed.
• Training and development are consistent and relevant to our industry.
• Customer surveys are done 2 times annually ensuring that we are constantly aware of our customer’s concerns and input.
• Customer Service Representatives are knowledgeable, courteous, helpful and informative professionals.
• Orders are thoroughly documented, communicated and transmitted to field service delivery specialist.
• Marketing materials are reviewed in management meetings.
• Bills of lading and other delivery logs are in compliance with industry and that documents are thoroughly filled in.
• Staff, contractors and vendors are aware of our customer’s requirements and provide proper representation including attire and identification.
• Vehicles and equipment are licensed, insured, safe, secure, clean and reliable.
• Our technology is modern, user friendly, displays real-time activity and reliable.
• Performances on service levels and operating systems are measured daily and evaluated for effectiveness. Quarterly management reviews assures improved quality management systems, improved service that our organization provides and meet revised resource requirements.
• Preventative & corrective actions are documented & filed as well as communicated to quality controllers and customers.